What superior is creating your displeasure to this so termed “client service” if almost nothing is completed to address the grievance.
Under no circumstances I repeat hardly ever will I choose American Airways. All over again.Thoroughly unprofessional employees with the ticket agent to flight attendants. All of the jokes I've listened to about it currently being a ” cattle hauler ” airline is regrettably legitimate in my new knowledge.quite unhappy.
immediately after arrival at airport I had been knowledgeable that the flights were overbooked And that i could reach Dallas the following morning but not to Las Vegas.
we normally fly united. normally. lately, however, we experienced the opportunity to purchase a A lot reduce fare on the internet via american Airways. now i see why it was lessen — consumer service was atrocious, the web site didn’t function appropriately, And that i lost out on a very good deal.
contacting an actual particular person at AA client service is next to extremely hard. The Internet site record a cell phone number, that is for cargo and that only references a Internet site that is no help in the slightest degree.
Senores Ameican Airlines,yo Yolanda Alvarado, viaje en su aeolinea el dia sabado 23 de Agosto del 2014, Caracas to Miami este vuelo #914 tuvo un retraso de 45 minutos en salir por ende he llegado tarde a Miami y perdi mi conexion rumbo Ny,YFK,fui al counter y la sra. me dijo q yo tenia que correr con los gastos que no period su culpa eso era lo que l aerolinea podia hacer por mi,no es justo que yo tenga que pagar resort,comida por culpa del retraso,yo llame esa noche en el resort y hable con srta.Sandra Galves y me dijo que no podia ser que yo pagara por eso que le scaneara el boleto qu decia passenger pays se lo pase llame y claro me atendio otra persona Samuel Martinez y dijo que cuando tomara la conecion to N.
Occasions have altered and its incredibly unfortunate. BTW – Our flight to Madrid was with Iberia and the practical experience was the complete reverse! The aircraft was bright, cleanse and contemporary plus the meals choices ended up appetizing as well as the attendants had been conscious of food items components. Naturally it can be carried out suitable!
I traveled very lately on a single of one's planes, I've constantly been satisfied nonetheless, this practical experience left me Along with the issue, “Why should I take advantage of this airline?”. I left L.A. to fly to Phoenix I had been returning residence soon after caring for my sister and needed to get residence as quickly as possible simply because my spouse was injured at your home. Prior to the plane remaining there were Computer system troubles and whenever we landed the ramp wouldn’t open we needed to be “towed ” to a different gate. “We didn't disembark in the airplane until eventually the last call for my subsequent flight. I realize that you will discover troubles that happen but the service was Less than expectations. At no time did any individual say we're sorry, aside from the pilot claimed, “Nicely I don’t understand what to say matters happen, I suppose sorry could well be excellent.
I am 62 many years old, and was with a flight from Orange County, Ca to Jacksonville, NC. All went perfectly right until I arrived at Charlotte,NC. For the reason that I had wheel chair help I had been helped in any other case I feel I wouldn't happen to be. Immediately after two flight were being cancelled on that evening I wasn’t seriously guaranteed what I'd do. But because of the kindness of the staff they wheeled me to purchaser service the two periods, and finally on acquiring the information that Yet another flight would not be scheduled till the morning in the 3rd they produced confident I had a motel paid out for by american airlines which I very much appreciated. Getting on your own was slightly Frightening, but I designed it by, and managed to obtain back to the airport at 5:thirty another early morning. And all over again this flight was cancelled as well. At this stage I organized to simply go to a different metropolis. Upon having on that flight there was a electrical fireplace while in the cabin on the airplane, and immediately after being while in the air for around ten minutes it was circled and we ended up taken off the aircraft in a very hurry.
I wish to make this report back to you. I was surprised that I was not able to create a report by telephone. Sallianne Dale
I actually strongly will not choose to fly with American Airways ever once again, their client service is Awful!!! I had been on a flight on Monday from Miami, Florida to Norfolk, Virginia and needed to worst lay over. Why on the globe do I really have to fly to Ny to return to Virginia. My fight was suppose to depart Miami International to Laguardia at 5pm. The flight was to start boarding at four:30pm they usually built an announcement that their would be a 15 moment delay and I went for the counter to ask the agent if I had been likely to make my link and she or he told me I could be fine. The key reason why I checked on my link was due to the fact my lay over wax only 58 minutes. We’ll we boarded the flight so I believed I can be great to catch my relationship bug which was so we sat over the plane for over and hour while they preset all the needed to deal with. They did not give everyone the prospect to try to make alternate journey which was absolutely Improper. I was in Miami for my brother’s funeral since Thursday. My partner works two task and he had to choose off from function Thursday, Friday and Monday from the two Careers. I also needed to get off myself. The flight inevitably took off And that i missed my link.
Just composing to Permit you view it now realize inspite of the difficulty in attending to my place on March 2, 2016, and also the disappointment I had With all the scheduling from you, I used to be more than happy with the staff at Charlotte, North Carolina. All of that I arrived in contact with were most helpful and sort.
We lately returned from Hayden CO. They had been begging for volunteers to surrender their seats. We were being explained to we'd receive $700.00 Each individual and resort vouchers if we gave up our seats. We quickly volunteered. We had been told to attend for everyone to board the plane And they might handle the vouchers.
American Airways,I'm so disappointed !!! I had this type of tough time with my disabled little one!! You shed my stroller seat belt, i needed to walk all of the way to the airport Keeping my 4 a long time aged daughter…and following standing a single hour on the baggage declare they explained to me to simply call your consumer service ,guess what? They could’nt do something!! it proceeds? unbelievable!!!